Supporting older community members: recognising ageing-related distress

Getting older can bring new opportunities for connection and meaning, but it can also come with challenges. Changes in health, roles, or living arrangements may feel overwhelming at times. Loneliness, grief, or experiences of ageism can also impact wellbeing.

As a Community Engagement Point (CEP), you may be one of the trusted people or places an older person turns to when they’re struggling. We are building a network that strengthens the community’s ability to notice distress and respond with empathy.

What to look out for

Ageing-related distress is not always easy to spot. Some people may downplay what they’re going through as “just part of getting older.” As a CEP, you might notice:

• Low mood, withdrawal, irritability, or anxiety.
• Comments like “I’m just a burden” or “I don’t know why I’m still here.”
• Visible signs of neglect or mistreatment, such as unexplained bruises or reluctance to speak openly around certain people.
• Loss of interest in activities they once enjoyed.

How you can help

You don’t need to fix the challenges of ageing — but you can provide a supportive presence. You can:

• Show respect and empathy in your conversations.
• Offer reassurance that what they’re experiencing matters.
• Encourage social connection where possible (e.g. community activities, groups, or clubs).
• If they’re open to it, connect them with the Short-Term Support Team (STST) at the Mareeba Community Centre for free, confidential, short-term support.

Why this matters

Older Australians are more likely to experience isolation or health challenges that contribute to distress. By being present, listening, and offering support, CEPs can help older community members feel valued and connected.

What could your involvement look like in reality?

At the Men’s Shed

Bill, a volunteer at the Men’s Shed, notices that Frank, an older member, has become withdrawn and often says things like “I’m just a burden now.”

Bill takes a moment to sit with Frank over a cuppa. He listens and reassures him that he’s valued in the Shed community. Bill gently asks if Frank would like some extra support outside the group. Frank says yes, so Bill connects him to the STST. The team arranges to meet Frank at a familiar local site, providing short-term support and exploring further options with him.

👉 Want to build your confidence in this role?

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